Synapticure Patient portal Recreated wireframes — real screens are under NDA

From filing cabinet to front door

ALS moves brutally fast and takes a pile of doctor visits just to diagnose. Everything has to be done right, the first time. This is the story of how usage redesigned our patient portal: three stages, told in wireframes.

Stage 01 · The records portal

The portal we set out to build

The original bet: not telehealth. Help patients aggregate their medical records, get into trials, and keep everything in one place. Four pillars.

01 · Appointments

Aggregate every visit in one place: care coordinator calls, outside doctors, blood draws, past history.

02 · Documents

Patients upload their records; we assemble and organize them so nothing gets lost between systems.

03 · Contacts

The whole circle: caregivers, neurologists, primary care, so we know who’s involved.

04 · Knowledge

Guides for living with ALS. Useful, but tertiary.

Upcoming appointments

+ Add appointment
Care coordinator · video check-in
Neurology · clinic visit
EMG · diagnostic
Blood draw · lab

History

Upload records

Drop medical records here — we organize them for you

All documents

Neurology visit summary
EMG results
Bloodwork panel
Insurance / referral

Care team & contacts

Caregiver · spouse
Care coordinator · Synapticure
Neurologist
Primary care

Guides

Newly diagnosed: your first 90 days
Getting into clinical trials
Preparing for a neurology visit
Caregiver basics

Interactive — click through the nav.

Stage 02 · Adding messages

Messages joins the sidebar

We added messaging to the portal: message your care coordinator or doctor, share documents, get notified when they replied. Then we lived with the product for a couple of years. Messages and booking doctor appointments turned out to be the #1 and #2 things people actually did.

Upcoming appointments

+ Add appointment
Care coordinator · video check-in
Neurology · clinic visit
EMG · diagnostic

Upload records

Drop medical records here — we organize them for you
Messages +
AllUnread
Care coordinator
2
Neurologist
Care coordinator
EMG results · PDF
✓✓ Seen
Message your care team…
Send

Care team & contacts

Caregiver · spouse
Care coordinator · Synapticure

Guides

Newly diagnosed: your first 90 days
Getting into clinical trials

Interactive — click through the nav. Message your coordinator or doctor, share documents, get notified.

Stage 03 · Redesigned around messaging and scheduling

Messaging as the front door

By then the company had pivoted to telehealth: real neurology specialists working alongside a patient’s own doctors, and ALS grew into neurodegenerative care broadly. Usage had already picked the priorities: messages first, scheduling second. The redesign made them the structure.

Wireframe in progress