Synapticure Patient portal Recreated wireframes: real screens are under NDA

How usage redesigned our patient portal

ALS moves fast. Just getting diagnosed takes a pile of doctor visits, and families dealing with it don’t have spare time or energy for bad software. This walks through the portal we built for them: four years, three versions, told in wireframes.

Stage 01 · The records portal

The portal we set out to build

The first version wasn’t about telehealth. It was about records: help patients get their medical history into one place, get into trials, and keep track of everyone involved in their care. Four sections. And this is what we actually shipped, not a concept.

01 · Appointments

Every visit in one place: care coordinator calls, outside doctors, blood draws, past history.

02 · Documents

Patients upload their records and we organize them, so nothing gets lost between doctors.

03 · Contacts

Everyone involved in the patient’s care: caregivers, neurologists, primary care.

04 · Knowledge

Guides for living with ALS. Useful, but not why people came.

Upcoming appointments

Care coordinator · video check-in
Neurology · clinic visit
EMG · diagnostic
Blood draw · lab

History

Upload records

Drop medical records here. We organize them for you

All documents

Neurology visit summary
EMG results
Bloodwork panel
Insurance / referral

Care team & contacts

Caregiver · spouse
Care coordinator · Synapticure
Neurologist
Primary care

Guides

Newly diagnosed: your first 90 days
Getting into clinical trials
Preparing for a neurology visit
Caregiver basics

Interactive: click through the nav.

Stage 02 · Adding messages

Messages joins the sidebar

The company decided to go telehealth, and most of the attention went to onboarding new patients through the website. The portal didn’t get a redesign. We added messaging to it and moved on. A couple of years later we actually looked at how it was being used. Way more than we thought. And the top two things people did there were message their care team and book appointments.

Upcoming appointments

Care coordinator · video check-in
Neurology · clinic visit
EMG · diagnostic

Upload records

Drop medical records here. We organize them for you
Messages +
AllUnread
Care coordinator
2
Neurologist
Care coordinator
EMG results · PDF
✓✓ Seen
Message your care team…
Send

Care team & contacts

Caregiver · spouse
Care coordinator · Synapticure

Guides

Newly diagnosed: your first 90 days
Getting into clinical trials

Interactive: click through the nav. Message your coordinator or doctor, share documents, get notified.

Stage 03 · The redesign

Messages first, scheduling second

That became the argument for the redesign: put messages and scheduling up front, and build it for phones and iPads, because that’s where people were. By then messaging had picked up attachments, archived threads, and automatic notices for things like a clinic closing or a coordinator going on vacation. It took me almost a year to get it prioritized. We designed it, tested it, and it was queued for build when I left. Last I heard, they’re building it.

01 · Messages up front

The app opens straight into your care team messages. No dashboard in between. Threads, attachments, archives, automatic notices.

02 · Scheduling one tap away

One tap from the first screen on either device. Then it works like Acuity: pick a visit type, pick a time, done.

03 · Nothing thrown away

Records, contacts, and guides all stayed. They just aren’t the first thing you see anymore.

Messages +
All Unread Archived
Synapticure updates Clinic closed Mon · holiday
1
Care coordinator
2
Neurologist
Nurse line
Care coordinator
2
Billing · 2024
Intake nurse
‹
Care coordinator
Auto · care team notice Your coordinator is out Mar 3–10. On-call covers urgent messages.
EMG results · PDF
✓✓ Seen
Schedule a visit Share a record
Message…
Send
‹
Synapticure updates
Generated for you
Clinic · today Downtown clinic is closed Monday for the holiday. Video visits run as usual.
Care team Your coordinator is out Mar 3–10. Urgent messages go to the on-call team.
Documents New visit summary from your neurology follow-up is ready in Records.
‹ New message
To Care coordinator Neurologist Nurse line
Write your message…
Message…
Send
Next up · today Neurology · video visit
Join video Reschedule

Upcoming

Care coordinator · check-in
Blood draw · lab
‹ Schedule a visit
Step 1 of 2 · Visit type
Neurology follow-upVideo · 30 min
Care coordinator check-inVideo · 15 min
In-clinic visitDowntown clinic · 45 min
‹ Pick a time
Step 2 of 2 · March
SMTWTFS 1234567 891011121314 15161718192021 22232425262728
Tue, Mar 10 · Video
9:009:3010:15 1:002:304:15
✓
Visit booked Neurology follow-up · video
Tue, Mar 10 · 9:30 AM

Records

Add a record
Neurology visit summary
EMG results
Bloodwork panel

Care team

Caregiver · spouse
Care coordinator · Synapticure
Neurologist

Guides

Newly diagnosed: your first 90 days
Getting into clinical trials
Schedule a visit Video or in-clinic
New message To your care team
My records Already in Synapticure
Photo or scan Camera or library
Browse files PDFs and more
Messages +
AllUnreadArchived
Synapticure updates Clinic closed Mon · holiday
1
Care coordinator
2
Neurologist
Nurse line
Care coordinator
Auto · care team notice Your coordinator is out Mar 3–10. On-call covers urgent messages.
✓✓ Seen
Schedule a visit Share a record
Message your care team…
Send
Neurologist
✓✓ Seen
Schedule a visit Share a record
Message your care team…
Send
Nurse line
✓✓ Seen
Schedule a visit Share a record
Message your care team…
Send
Synapticure updates Generated for you
Clinic · today Downtown clinic is closed Monday for the holiday. Video visits run as usual.
Care team Your coordinator is out Mar 3–10. Urgent messages go to the on-call team.
Documents New visit summary from your neurology follow-up is ready in Records.
New message
To Care coordinator Neurologist Nurse line
Write your message…
Message…
Send
Next up · today Neurology · video visit
Join video Reschedule

Upcoming

Care coordinator · check-in
Blood draw · lab

Records

Drop medical records here. We organize them for you
Neurology visit summary
EMG results

Care team & contacts

Caregiver · spouse
Care coordinator · Synapticure
Neurologist
Primary care

Guides

Newly diagnosed: your first 90 days
Getting into clinical trials
Share a record
My records Already in Synapticure
Photo or scan Camera or library
Browse files PDFs and more

Interactive: the phone runs the full flow. Open a thread, book a visit, start a message. The tablet clicks through too.